Simplify Your After-Sales Service Experience
SaaS Techify offers a unified platform to help customers, brands, service centers, and dealers manage after-sales services efficiently.
Service Request Management
Allow users to easily raise and track service tickets.
Parts Ordering & Tracking
Order and monitor required spare parts in real time.
Technician Assignment
Assign service tickets to field technicians instantly.
Reports & Feedback
Gain insights and collect feedback for improvements.
Supercharge Your After-Sales Experience
Our platform empowers service centers, technicians, and brands with seamless service tracking, intelligent tools, and real-time insights.
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Automated Complaint Handling
Manage customer issues from start to finish with full traceability and fast resolutions.
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Smart Inventory Integration
Track spare parts, stock levels, and reorder needs with built-in inventory tools.
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Live Technician Tracking
Know where your technicians are, what they’re working on, and how long it’ll take.
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Real-Time Analytics
Monitor KPIs and service performance with interactive dashboards and reports.
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Email Us
help.saastechify@gmail.com
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Call Us
+91 9839446900
Contact Us
Let’s talk about how we can improve your after-sales service operations.
Why Choose Our Platform?
User-Friendly Interface
Easy-to-use interface for a seamless experience.
Real-Time Updates
Stay updated with real-time notifications.
Secure and Reliable
Robust security measures to protect your data.
Comprehensive Support
24/7 support to assist you with any issues.
Customizable Options
Tailor the platform to fit your specific needs.
Advanced Security
State-of-the-art security features to protect your data.
How It Works
Follow our simple step-by-step guide to understand how our platform works and how you can get the best service experience.
1. Submit Your Request
Customers, brands, or service centers start by submitting a service request through our platform. This can be done via our user-friendly web portal or mobile app. The request form captures all necessary details, including product information, issue description, and contact information.
- Log in to your account.
- Navigate to the "Submit Service Request" page.
- Fill out the request form with the required information.
- Submit the form and receive a confirmation notification.
2. Automatic Assignment
Once a service request is submitted, our system automatically assigns it to the appropriate service center based on factors like location, service center capabilities, and current workload. This ensures that each request is handled by the best possible team without delays.
- The system evaluates the service request details.
- It matches the request with an available and suitable service center.
- The service center is notified of the new assignment.
3. Real-Time Tracking
Customers and brands can track the status of their service requests in real-time through the platform. Updates are provided at each stage of the process, from assignment to completion, ensuring transparency and keeping all parties informed.
- Log in to your account.
- Navigate to the "Track Service Request" page.
- Enter your ticket ID to view the current status and progress updates.
- Receive notifications for any status changes.
4. Service Completion
Once the service is completed, the service center marks the request as resolved. The customer receives a notification and can verify the service. This step also involves collecting feedback to ensure quality and customer satisfaction.
- The service center completes the required work.
- They update the ticket status to "Completed".
- The customer is notified of the completion.
- The customer confirms the service and provides feedback.
5. Continuous Improvement
Feedback collected from customers is analyzed to identify areas for improvement. Brands and service centers use this data to enhance their service quality, streamline operations, and ensure a better customer experience in the future.
- Collect feedback from customers after service completion.
- Analyze feedback to identify trends and areas for improvement.
- Implement changes based on insights gathered from feedback.
- Monitor the impact of changes and continue to refine processes.
For Customers
Techify empowers customers to efficiently manage all after-sales service needs.
Submit Service Requests
Easily raise service tickets for your products anytime.
Track Your Requests
Stay updated with real-time request tracking & status.
After-Warranty Services
Manage paid service needs even after warranty ends.
Give Feedback
Rate your experience and help us improve our support.
For Brands
Seamlessly manage after-sales services and enhance customer satisfaction.
Centralized Service Management
Manage all service requests from one platform.
Submit Bulk Requests
Efficiently manage multiple service requests.
Review Customer Feedback
Access insights to improve services.
Reports & Analytics
Analyze data for informed decisions.
For Service Centers
Handle tickets, order parts, and complete services efficiently.
Manage Tickets
Track and manage assigned tickets.
Update Ticket Status
Keep customers updated in real-time.
Order Parts
Request necessary components easily.
Complete Requests
Finish and document service tasks efficiently.
For Dealers
Collaborate, track inventory, and ensure smooth sales-to-service transitions.
Inventory Sync
Keep service and sales aligned.
Easy Service Request
Initiate service requests directly.
Track Ticket Progress
Get real-time updates on ticket status.
Collaboration Tools
Communicate smoothly with service teams.
What Our Users Say
Frequently Asked Questions
Still have questions? We’ve got answers.